Crawley-based agency, Taylor Robinson, clinched the coveted Gold award in both the landlords and tenants categories for the Sussex region. Their outstanding achievement also included securing the title of "Best in Postcode" for both sales and lettings at the illustrious ESTAS Customer Service Awards 2023, sponsored by Coadjute – the most significant awards ceremony in the UK property industry, winning for a third year in a row. The winners were announced at the grandest event in the property sector, held at the Grosvenor House in London and impeccably hosted by the nation's beloved TV property presenter, Phil Spencer, before an audience of 1,000 distinguished guests.
Inaugurated 20 years ago, these awards fuel the ESTAS' own customer review platform, recognizing estate and letting agents for their exceptional customer service, based on feedback from clients who have navigated the complete process with an agent. This year's results were tabulated from an impressive tally of over 300,000 customer reviews.
Phil Spencer, the ever-present host of The ESTAS since their inception in 2003, shared his thoughts with the live audience, saying, "Everyone shortlisted here today has achieved the ESTAS Standard of Excellence, founded solely on service ratings from customers at the culmination of their moving journey. This gives a highly precise portrayal of the service standard provided to the end client. This, in itself, is a remarkable achievement, so whatever unfolds this afternoon, you should all take immense pride in your accomplishment."
Estate and letting agents across the UK were recognized regionally and by postcode. National Grand Prix Awards were also bestowed upon the Best Single Agent Office in sales and lettings.
Ben Marley, Commercial Director at The ESTAS, commented, "When we initiated this, we aimed to create property awards that were truly impartial, with winners selected exclusively based on customer service ratings from actual transactions. Two million reviews and two decades later, ESTAS is now the go-to customer review platform for property professionals and the most prestigious accolade an agent, conveyancer, mortgage broker, or supplier can achieve in the property industry."
Dan Salmons, CEO at headline partner Coadjute, added, "On behalf of the Coadjute team, warm congratulations to all this year's ESTAS winners. We were thrilled to witness such remarkable achievements recognized across the industry. It has been a genuine pleasure to support The ESTAS this year."
Lawrence Taylor, Director of Taylor Robinson, expressed his excitement, saying, "We are absolutely thrilled to be acknowledged in this year's ESTAS. It holds immense significance for us because we recognize that it's our customers who have appraised our performance. We take our commitment to customer service very earnestly, knowing that clients have a choice. We have always taken great pride in delivering on our promise of a personalized service, and this accolade underscores our commitment to that pledge especially as this is the third year we have won."
